S11 · Customer Service & Success
Ensures ADMIN tenant onboarding, support widgets, and SLA follow-up.
Widgets
Active on :3400
4 UI Widgets
Sponsor: AI COO & CRO
Governance Cluster
S11
Commercial & Front Office
C-level reporting to AI COO & CRO
Specialist Roles
S00 Supervised
3
Lead: Client Success & Retention Lead
3eck-db Tables
RLS Active
1
4 UI Widgets
Linked `3eck-db` Tables (S11)
Canonical tables in schema
4 UI Widgets per ADR-009admin.module_installationsRLS · organization_id
Agentic Team (S11)
Specialized AI roles supervised by Client Success & Retention Lead
Slice Lead Agent
Client Success & Retention Lead
Reports to: AI COO & CRO
Tenant Onboarding Guide
Support Resolution Specialist
Health Score & Expansion Monitor
Governance & Approval Gates (S11)
Pending high-impact approval requests routed to S00 Founder
No pending high-risk approval gates for S11. Standard operations run within the S00 mandate.
Related Slices in Commercial & Front Office
Jump directly to sibling slices within the same governance cluster